QuestionsName*Contact Email*The practice doctor calls and asks for your assistance with a matter involving the practice but you feel it is not something you are capable of doing.*Kindly and politely acknowledge the said task and ask if they could possibly ask one of your coleguesKindly and politely explain to the practice doctor that you would not like to be asked to do tasks outside of your scope of workKindly and politely acknowledge the said task and accept the task, then kindly ask a colleague to proceed with the task or teach you how the task should be performedKindly and politely explain to the practice doctor that you will have the task completed but you are not familiar with how to proceed and would be happy to accept support and guidance in order to learn for the futureYou are on the phone and a second phone rings, what do you do?Finish your call with the patient that you're on the phone with as it is rude to disrupt your interaction with this patient. The person on the phone will know no one is able to speak with them at this time and will call back at a more convenient timeHurry the phone call enough so you can hang up and answer the other phone in timeWhilst still on the phone to the first caller pick up the second phone and press hold, this allows you to finish your phone call with the first person and make your way to the second phone call when finished, as the second phone is on hold the patient knows they will be attended to as soon as possibleAnounce to the patient on the phone that you won't be a moment and go to the second phone and ask if it is okay to put them on hold.I am a confient personstrongly agreeagreeneutraldisagreestrongly disagreeIf a patient is rude to meI shrug it off and keep going with my task at handI believe everybody has the right to be spoken to in a decent manner and will tell the person that i should not be spoken to in that mannerI politely allow them to proceed and will contact a superior to deal with their rudenessI will talk to others in the practice and talk to my superior to ask for advice on how to handle the issue at handI politely defuse the situation and continue with my task at handYou are asked to work at a time that you have not been scheduled*I kindly explain to my boss that i am unable to work that timeI kindly explain to my boss that I am eager for extra shifts but would prefer to be contacted at least a few weeks priorI kindly accept and ask for extra moneyI kindly accept and notify my boss that i am happy to be contacted when more shifts are availableI kindly acceptYou have been asked to go to a location that you are not necessarily scheduled to be at*I am happy to work in any practice or locationThere are certain locations that i am unable to get toI am not okay with moving locations as it is difficult for me to do soI can work even when things are disorganised*Strongly agreeAgreeNeutralDisagreeStrongly disagreeI consistently put full time and effort into everything I do*Strongly agreeAgreeNeutralDisagreeStrongly DisagreeI prefer working within a stable rather than flexible environment*Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeI like to have plenty of time to myselfStrongly AgreeAgreeNeutralDisagreeStrongly DisagreeI am ambitiousStrongly AgreeAgreeNeutralDisagreeStrongly DisagreeI am confident in my abilities to complete difficult tasks at work*Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeI like to react to things on the spur of the moment*Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeI don't like unexpected responsibilities*Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeIt's better to get a job done than aim for perfectionStrongly AgreeAgreeNeutralDisagreeStrongly DisagreeDo you have goals/aspirations, if so what are they?*Do you have any pets, if so what type?*
